We provide cleaning and gardening services to NDIS & Age Care Clients in their homes for single people, couples and families, ranging from regular ongoing services to once off.
CTC CARE firmly believes in long-lasting relationships with their clients. They have been in the cleaning and gardening industry since 2006 and is well know in the local community.
We take great care to ensure that all of our employees are fully insured, vetted and trained in accordance with the highest standards of office and domestic cleaning.
Our Staff use an app to 'clock on' upon arrival at your premises (ensure your cleaning or gardening has commenced) and 'clock off' once the work has been completed.(confirming work as been completed. Periodic checks by our Supervisors are made at each location to ensure that our quality standards are met. Our Staff take considerable care when servicing your premises and provide their own equipment and products.
For further information about CTC CARE and our type of services, please click on the various tabs that suit your needs. Customers are at the heart of everything we do and we are committed to working with customers to ensure we deliver the best possible service we can.
- Fully trained
- NDIS Approved & Registered
- Work Cover Approved & Registered
- TAC Approved & Registered
- Training is ongoing to help develop skills and maintain high standards
- Police checked
- Employees are fully insured
- Working with Children's checked
- Efficient, neat, and polite
- Handling your possessions with extra care
- All equipment is professional grade
- Equipment is checked regularly
- Staff are skilled in all aspects of cleaning and gardening.
Our services include
- NDIS or Age Care Cleaning or Gardening Services
- Regular Home or Commercial Cleaning or Gardening
- Spring Cleaning
- Mowing/Lawn care
- Window Cleaning
- Carpet Cleaning
- Gutter/High Pressure Cleaning
Each Staff Member have been trained in Code of Conduct, COVID 19 Training in infectious control, work safe, company policy and procedures.
Our Terms and Conditions
When booking a Service with CTC Care you agree to the terms and conditions as listed below. These terms and conditions constitute the full and complete service agreement - between you (the “customer”) and CTC Care.
The service will be for such (cleaning, gardening, carpet cleaning, window cleaning, high pressure cleaning and upholstery cleaning) duties as agreed with the customer at the time of booking.
As per service requirement a minimum of 2 hours per visit is required or as specified in the agreed value at the time of booking.
After hours penalty rates apply if the service is required outside business hours.
If the customer requires any additional services, they must contact CTC Care by phone or email.
Employees of CTC Care are not authorised to agree to any changes unless specified by Management at CTC Care.
If the customer requires the cleaner to clean behind or under any heavy items e.g. Lounge, fridge, the customer will move those items prior to the clean.
The customer will secure or remove any fragile, delicate, breakable or valuable items, including cash prior to commencement of the cleaning service. (Insurance will not be covered)
The customer may cancel any Service by notifying CTC Care at least 48 hours prior before Service is Scheduled.
The customer may also terminate the whole service by giving a one-week advanced notice in writing, unless both parties agree otherwise.
CTC Care will terminate the whole service if the following occur anytime during/before or after Service. Serious misconduct by customer in any uninvited or unwelcome behaviour that offends, humiliates or intimidates our employee or provider, either intentionally or unintentionally. Harassment may occur as a single act, or in a series of incidents, persistent innuendos or threats. This also includes verbal or physical abuse, such as yelling, screaming or offensive language. Unacceptable behaviour telling inappropriate jokes, disruptive or negative behaviour, constantly speaking negatively about our company.
Cancellation Policy; Clients will be required to give 2 Business day notice for a cancellation. Client will need to pay 80% of the value of service if this does not occur. (this does not apply to NDIS, TAC or Work Cover as they need to provide 10 Days notice to be charged full amount of service)
No Access to Premises; If there is no access to the premises on the day of schedule service .Client will need to pay the full amount of service value.
If the customer is dissatisfied for any reason with the Service provided, they must inform Management at CTC Care within 24 hours of completion of the Service. We will endeavour to solve the problem quickly and efficiently by a partial or full refund.
CTC Care will provide a Tax invoice at the end of Month or as per agreement with customer.
The customer agrees to pay CTC Care within 7 days of Invoice summit by EFT, Cheque or Cash. Both Parties may agree longer due date.
Payments not received within this time period will incur a late fee of 10% of the Invoice.
A further 15% will apply to any invoices that are outstanding for over 4 weeks.
As CTC Care invests in recruiting and training it’s Staff the customer agrees that after the termination of our Service he/she will not hire or use any commercial or domestic service provided by past employee introduced to the customer by CTC Care.
These Terms and Conditions shall be governed by the relevant Australian laws, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of Australia.
Our Testimony's are from customers that have used One flare, High pages, Service Seek and Work of Mouth
Please let Laura know I think she's amazing. Just let her know i appreciated her commitment. Cheers Kaye
We live in Mitcham and have had Laura coming to us every fortnight for about 18 months. Laura is absolutely fantastic... very reliable, friendly and does a great job. Highly recommend!
Catherine Lee - Doncaster
Like to thank Annette and Rebecca. They came out and conduct a full exit clean of my home. Got my bond back and my land lord was so impressed with the final inspection gave me a $100 gift voucher. Thanks guys your the best local cleaners Catherine Lee
Natalie W - Mooroolbark
Reliable. On time. Easy to deal with. Professional Staff. Use their own products and equipment. Always put in a lot of effort. Friendly and Pleasant attitudes.
Leanne is polite, good receptionist and is very professional. Had questions regarding once off NDIS cleaning and gardening help me decide on regular service instead of once off. Highly recommended.
Sally N - Melbourne
Their window cleaning guy Parsia is great. Our windows now look amazing. After 3 months they still look great. good work
Pam C - Donvale
Hi There, Service is Excellent, Trustworthy, Reliable and Hard working individuals. Fantastic....
Michelle P - Glen iris
The Cleaner was great we required carpet cleaning on a particular day and he was able to move things around and do the job on that day. Great
Jane C - Melbourne
Great Cleaners, very reliable, honest and hard workers. Never missed a day and turned up even when i actual forgot that it was the cleaning day good work
Lisa G - Mitcham
Darren is Fantastic and reliable gardener. My garden looks great and highly recommend them. This is why I have given them 5 out 5 stars. thank you
Marilyn L - Blackburn
Always provided a good service. As they have been my cleaners since 2007 Would recommend to anyone
Julie T - Ferntree Gully
Amazing, was the only business who contacted me, he was out within hours and the job was done! Thanks so much for your efficient, friendly service. I will definitely be calling you in the future :
Maria - Doncaster
Sam is great, most importantly did a fantastic job with high-pressuring our home. I highly recommend to use CTC CARE.
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